// Single source of truth for the approved privacy policy content.
// Consumed by the React page (src/pages/PrivacyPolicy.jsx) and by the server-side
// static HTML fallback (server/privacyPolicyHtml.js) so crawlers that do not
// execute JavaScript still receive the full policy text.
//
// Block types: 'p' (paragraph), 'ul' (bullet list), 'h3' (sub-heading),
// 'callout' (emphasised notice), 'email' (mailto line), 'contactBlock' (contact card)

export const EFFECTIVE_DATE = 'July 31, 2026'
export const LAST_UPDATED = 'July 31, 2026'
export const PRIVACY_EMAIL = 'privacy@queuenorth.com'

// Section content mirrors the approved policy document verbatim.
// Block types: 'p' (paragraph), 'ul' (bullet list), 'h3' (sub-heading), 'email' (mailto callout)
export const sections = [
  {
    id: 'scope',
    title: 'Scope of This Policy',
    blocks: [
      { type: 'p', text: 'Queue North Technologies (“Queue North,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you interact with Queue North.' },
      { type: 'p', text: 'This Privacy Policy applies when you:' },
      {
        type: 'ul',
        items: [
          'Visit our website.',
          'Submit a website or hosted lead form.',
          'Respond to an advertisement.',
          'Contact us by email, telephone, social media, or another communication method.',
          'Request information, a consultation, a communications review, a proposal, or services.',
          'Become or seek to become a customer, referral partner, vendor, contractor, or other business partner.',
        ],
      },
      { type: 'p', text: 'This policy applies to information collected through our website, advertisements, hosted forms, email, telephone communications, social media accounts, sales activities, customer relationships, and other business operations.' },
    ],
  },
  {
    id: 'information-we-collect',
    number: 1,
    title: 'Information We Collect',
    blocks: [
      { type: 'p', text: 'The information we collect depends on how you interact with Queue North.' },

      { type: 'h3', text: 'Contact and professional information' },
      { type: 'p', text: 'We may collect:' },
      {
        type: 'ul',
        items: [
          'First and last name.',
          'Company or organization name.',
          'Job title or professional role.',
          'Business email address.',
          'Business telephone or mobile number.',
          'Mailing or business address when voluntarily provided.',
          'Preferred method of contact.',
          'Professional profile or social-media information.',
        ],
      },

      { type: 'h3', text: 'Company and service information' },
      { type: 'p', text: 'We may collect information about your organization and its needs, including:' },
      {
        type: 'ul',
        items: [
          'Company website.',
          'Industry.',
          'Number of employees, communications users, locations, devices, telephone numbers, or contact-center agents.',
          'Current communications, technology, network, carrier, or service providers.',
          'Current systems, products, licenses, and services.',
          'Contract, renewal, migration, or purchasing timeframe.',
          'Communications, contact-center, networking, Wi-Fi, support, security, or managed-service requirements.',
          'Business challenges, service concerns, technical requirements, project details, and purchasing criteria.',
          'Information contained in bills, contracts, inventories, diagrams, reports, or other documents you voluntarily provide.',
        ],
      },
      { type: 'callout', text: 'Please remove unnecessary sensitive personal information before sending documents to Queue North. Do not use a general inquiry or advertising form to submit Social Security numbers, payment-card numbers, medical information, account passwords, or other highly sensitive information.' },

      { type: 'h3', text: 'Communications and relationship information' },
      { type: 'p', text: 'We may retain information contained in or generated through:' },
      {
        type: 'ul',
        items: [
          'Emails.',
          'Form submissions.',
          'Telephone inquiries and voicemails.',
          'Social-media messages.',
          'Meetings and consultations.',
          'Sales and discovery notes.',
          'Proposals and quotes.',
          'Project communications.',
          'Support and service communications.',
          'Feedback and other correspondence.',
        ],
      },

      { type: 'h3', text: 'Website, device, and advertising information' },
      { type: 'p', text: 'When you visit our website or interact with digital advertisements, we or our service providers may automatically collect information such as:' },
      {
        type: 'ul',
        items: [
          'Internet Protocol address.',
          'Browser and device type.',
          'Operating system.',
          'Approximate location derived from an IP address.',
          'Referring webpage or source.',
          'Pages viewed.',
          'Links selected.',
          'Date and time of access.',
          'Advertising and campaign identifiers.',
          'Cookie, pixel, or similar technology identifiers.',
          'Actions taken on our website, forms, or advertisements.',
        ],
      },

      { type: 'h3', text: 'Customer and transaction information' },
      { type: 'p', text: 'When applicable, we may collect or receive information concerning:' },
      {
        type: 'ul',
        items: [
          'Quotes and proposals.',
          'Contracts and service agreements.',
          'Products and services requested or purchased.',
          'Project history.',
          'Support history.',
          'Invoices.',
          'Payment status.',
          'Customer-account activity.',
          'Renewal and service dates.',
        ],
      },
      { type: 'p', text: 'Payment-card and bank-account details may be collected and processed directly by an authorized payment processor or financial-service provider. Queue North may receive transaction confirmations, payment status, and limited payment-related information without receiving complete card or bank credentials.' },

      { type: 'h3', text: 'Information from other sources' },
      { type: 'p', text: 'We may receive business contact information from:' },
      {
        type: 'ul',
        items: [
          'Referral partners.',
          'Vendors and manufacturers.',
          'Distributors and carriers.',
          'Professional contacts.',
          'Publicly available company websites.',
          'Business directories.',
          'Professional networking services.',
          'Public records.',
          'Other lawful business sources.',
        ],
      },
    ],
  },
  {
    id: 'how-we-collect',
    number: 2,
    title: 'How We Collect Information',
    blocks: [
      { type: 'p', text: 'We may collect information:' },
      {
        type: 'ul',
        items: [
          'Directly from you.',
          'Through our website.',
          'Through Google-hosted lead forms.',
          'Through Facebook or Instagram Instant Forms.',
          'Through Zoho Forms or other hosted forms.',
          'Through email, telephone calls, meetings, and social media.',
          'Through customer, vendor, referral, and professional relationships.',
          'From publicly available business sources.',
          'Through cookies, analytics, pixels, advertising identifiers, and similar technologies.',
          'From service providers that support our operations.',
        ],
      },
      { type: 'p', text: 'When you interact with Google, Meta, LinkedIn, Zoho, or another third-party platform, that platform may separately collect and process information according to its own privacy policy and terms.' },
    ],
  },
  {
    id: 'how-we-use',
    number: 3,
    title: 'How We Use Information',
    blocks: [
      { type: 'p', text: 'Queue North may use information to:' },
      {
        type: 'ul',
        items: [
          'Respond to inquiries, requests, and form submissions.',
          'Contact you about your inquiry.',
          'Confirm that you represent a legitimate business or organization.',
          'Determine whether our products or services are appropriate for your organization.',
          'Conduct consultations, discovery meetings, reviews, assessments, and demonstrations.',
          'Prepare recommendations, designs, proposals, quotes, contracts, and project documentation.',
          'Provide, administer, maintain, support, and improve our products and services.',
          'Manage customer, vendor, referral, and business relationships.',
          'Maintain records in our customer relationship management and business systems.',
          'Assign and track sales, project, support, and follow-up activities.',
          'Communicate about relevant services, products, events, educational information, and business opportunities.',
          'Personalize, deliver, and measure advertising where permitted.',
          'Determine which advertisements, campaigns, forms, or referral sources generated inquiries.',
          'Improve our website, forms, advertisements, services, and business processes.',
          'Prevent fraud, abuse, security incidents, and unlawful activity.',
          'Enforce contracts and protect our rights and property.',
          'Meet accounting, tax, regulatory, contractual, and legal obligations.',
          'Carry out another purpose disclosed when the information is collected.',
        ],
      },
      { type: 'p', text: 'Submitting an inquiry or lead form does not obligate you to purchase anything from Queue North.' },
    ],
  },
  {
    id: 'advertising-lead-forms',
    number: 4,
    title: 'Advertising and Hosted Lead Forms',
    blocks: [
      { type: 'p', text: 'Queue North may use lead-generation and advertising services provided by Google, Meta, LinkedIn, and other platforms.' },
      { type: 'p', text: 'When you submit a hosted lead form:' },
      {
        type: 'ul',
        items: [
          'The platform may prefill information associated with your account.',
          'You decide whether to submit the form.',
          'The information you submit is provided to Queue North.',
          'Queue North may store the information in Zoho CRM or another authorized business system.',
          'Queue North may contact you regarding your inquiry and related business services.',
          'The advertising platform may separately process information under its own privacy policy and terms.',
        ],
      },
      { type: 'p', text: 'We may retain advertising information such as:' },
      {
        type: 'ul',
        items: [
          'Advertising platform.',
          'Campaign.',
          'Advertisement.',
          'Keyword or search term.',
          'Form type.',
          'Referral source.',
          'Date of submission.',
          'Qualification responses.',
        ],
      },
      { type: 'p', text: 'We use this information to respond to inquiries, measure advertising performance, improve targeting, and determine which marketing efforts produce legitimate business opportunities.' },
    ],
  },
  {
    id: 'cookies',
    number: 5,
    title: 'Cookies, Pixels, and Similar Technologies',
    blocks: [
      { type: 'p', text: 'Our website and service providers may use cookies, pixels, tags, local storage, advertising identifiers, and similar technologies to:' },
      {
        type: 'ul',
        items: [
          'Operate and secure the website.',
          'Remember preferences.',
          'Understand website traffic and activity.',
          'Diagnose errors and technical problems.',
          'Measure advertising performance.',
          'Attribute inquiries to advertisements or campaigns.',
          'Improve content, forms, and services.',
          'Support relevant advertising and retargeting where permitted.',
        ],
      },
      { type: 'p', text: 'Your browser may allow you to block, remove, or limit cookies. Blocking certain technologies may affect website functionality.' },
      { type: 'p', text: 'Google, Meta, LinkedIn, and other platforms provide separate privacy and advertising controls through their own services.' },
    ],
  },
  {
    id: 'marketing',
    number: 6,
    title: 'Marketing Communications',
    blocks: [
      { type: 'p', text: 'Queue North may contact you regarding:' },
      {
        type: 'ul',
        items: [
          'An inquiry or form submission.',
          'A requested consultation, review, quote, or service.',
          'Products or services related to your business needs.',
          'Educational information.',
          'Events.',
          'Business updates.',
          'Relevant professional opportunities.',
        ],
      },
      { type: 'p', text: 'You may unsubscribe from marketing emails through the unsubscribe link in the message or by contacting:' },
      { type: 'email' },
      { type: 'p', text: 'Where consent is legally required for marketing text messages, Queue North will seek the required consent before sending them.' },
      { type: 'p', text: 'Opting out of marketing does not prevent Queue North from sending necessary transactional, contractual, project, billing, security, service, or support communications.' },
    ],
  },
  {
    id: 'disclosure',
    number: 7,
    title: 'How We Disclose Information',
    blocks: [
      { type: 'p', text: 'Queue North may disclose information to the following categories of recipients.' },

      { type: 'h3', text: 'Service providers' },
      { type: 'p', text: 'We may use service providers for:' },
      {
        type: 'ul',
        items: [
          'Website hosting and administration.',
          'Cloud storage.',
          'Email and business communications.',
          'Customer relationship management.',
          'Hosted forms.',
          'Advertising.',
          'Analytics.',
          'Scheduling.',
          'Online meetings.',
          'Accounting.',
          'Invoicing.',
          'Payment processing.',
          'Project management.',
          'Customer support.',
          'Cybersecurity.',
          'Information technology.',
          'Document management.',
          'Professional consulting.',
        ],
      },
      { type: 'p', text: 'These providers may process information on our behalf to perform services for Queue North.' },
      { type: 'p', text: 'Examples may include Google, Meta, Zoho, financial institutions, payment processors, hosting providers, communications providers, and other business-technology vendors.' },

      { type: 'h3', text: 'Technology vendors and delivery partners' },
      { type: 'p', text: 'When reasonably necessary to evaluate, quote, design, implement, deliver, or support a requested solution, we may disclose appropriate information to:' },
      {
        type: 'ul',
        items: [
          'Technology manufacturers.',
          'Software and cloud-service providers.',
          'Communications carriers.',
          'Distributors.',
          'Implementation partners.',
          'Consultants.',
          'Contractors.',
          'Subcontractors.',
          'Referral partners.',
        ],
      },
      { type: 'p', text: 'We limit these disclosures to information reasonably necessary for the relevant business purpose.' },

      { type: 'h3', text: 'Legal, regulatory, and safety disclosures' },
      { type: 'p', text: 'We may disclose information when reasonably necessary to:' },
      {
        type: 'ul',
        items: [
          'Comply with applicable law or regulation.',
          'Respond to a subpoena, court order, or lawful governmental request.',
          'Investigate suspected fraud, security incidents, or unlawful activity.',
          'Protect Queue North, our customers, our business partners, or other people.',
          'Establish, exercise, or defend legal claims.',
          'Enforce our contracts, policies, or terms.',
        ],
      },

      { type: 'h3', text: 'Business transactions' },
      { type: 'p', text: 'Information may be disclosed or transferred in connection with:' },
      {
        type: 'ul',
        items: [
          'A merger.',
          'Acquisition.',
          'Financing.',
          'Reorganization.',
          'Sale of assets.',
          'Bankruptcy.',
          'Due diligence.',
          'Another business transaction or proposed transaction.',
        ],
      },
    ],
  },
  {
    id: 'sale-sharing',
    number: 8,
    title: 'Sale, Sharing, and Targeted Advertising',
    blocks: [
      { type: 'p', text: 'Queue North does not sell personal information in exchange for money.' },
      { type: 'p', text: 'We may disclose online identifiers, campaign information, website activity, or similar information to advertising and analytics providers to:' },
      {
        type: 'ul',
        items: [
          'Deliver advertisements.',
          'Measure advertising effectiveness.',
          'Attribute inquiries to advertising campaigns.',
          'Create or use advertising audiences.',
          'Retarget people who have previously interacted with Queue North, where permitted.',
        ],
      },
      { type: 'p', text: 'Under some state privacy laws, certain advertising-related disclosures may be classified as “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged.' },
      { type: 'p', text: 'Where applicable law provides a right to opt out of these activities, you may submit a request to:' },
      { type: 'email' },
    ],
  },
  {
    id: 'retention',
    number: 9,
    title: 'Data Retention',
    blocks: [
      { type: 'p', text: 'Queue North retains information for as long as reasonably necessary to:' },
      {
        type: 'ul',
        items: [
          'Respond to inquiries.',
          'Maintain sales and customer records.',
          'Evaluate potential business opportunities.',
          'Provide and support services.',
          'Administer contracts and projects.',
          'Maintain accounting and tax records.',
          'Resolve disputes.',
          'Prevent fraud and security incidents.',
          'Meet legal, regulatory, and contractual obligations.',
          'Enforce agreements.',
        ],
      },
      { type: 'p', text: 'Retention periods vary based on:' },
      {
        type: 'ul',
        items: [
          'The type of information.',
          'The business relationship.',
          'The reason the information was collected.',
          'Contractual requirements.',
          'Security needs.',
          'Legal and regulatory obligations.',
        ],
      },
      { type: 'p', text: 'When information is no longer reasonably required, we may delete it, anonymize it, or securely archive it where continued retention is necessary.' },
    ],
  },
  {
    id: 'security',
    number: 10,
    title: 'Information Security',
    blocks: [
      { type: 'p', text: 'Queue North uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, disclosure, or destruction.' },
      { type: 'p', text: 'No internet transmission, electronic system, or storage method is completely secure. Queue North cannot guarantee absolute security.' },
      { type: 'p', text: 'The Federal Trade Commission requires businesses to honor the privacy and security representations they make. For that reason, this policy does not promise specific security controls that Queue North may not use in every circumstance.' },
    ],
  },
  {
    id: 'rights',
    number: 11,
    title: 'Privacy Rights and Choices',
    blocks: [
      { type: 'p', text: 'Depending on where you live and which laws apply, you may have the right to request that Queue North:' },
      {
        type: 'ul',
        items: [
          'Confirm whether we process information about you.',
          'Provide access to certain information.',
          'Correct inaccurate information.',
          'Delete certain information.',
          'Provide a portable copy of certain information.',
          'Explain how information is used or disclosed.',
          'Opt you out of marketing communications.',
          'Opt you out of certain targeted advertising or data-sharing practices.',
          'Limit certain uses or disclosures.',
          'Review or appeal a decision concerning a privacy request.',
        ],
      },
      { type: 'p', text: 'Submit privacy requests to:' },
      { type: 'email' },
      { type: 'p', text: 'Please provide enough information for us to identify the relevant record and understand your request.' },
      { type: 'p', text: 'Queue North may:' },
      {
        type: 'ul',
        items: [
          'Verify your identity before completing a request.',
          'Request additional information when reasonably necessary.',
          'Deny or limit a request when permitted by law.',
          'Retain information needed for security, accounting, legal, contractual, fraud-prevention, or operational purposes.',
        ],
      },
      { type: 'p', text: 'Authorized agents may submit requests where permitted by applicable law. Queue North may request evidence of the agent’s authority and may separately verify the request with the individual.' },
      { type: 'p', text: 'Queue North will not unlawfully discriminate against anyone for exercising an applicable privacy right.' },
    ],
  },
  {
    id: 'childrens-privacy',
    number: 12,
    title: 'Children’s Privacy',
    blocks: [
      { type: 'p', text: 'Queue North provides business-to-business technology and communications services.' },
      { type: 'p', text: 'Our website, advertisements, and forms are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13.' },
      { type: 'p', text: 'Contact privacy@queuenorth.com if you believe a child has submitted information to Queue North.', linkEmail: true },
    ],
  },
  {
    id: 'third-party',
    number: 13,
    title: 'Third-Party Websites and Services',
    blocks: [
      { type: 'p', text: 'Our website, advertisements, emails, forms, and social-media accounts may contain links to third-party websites, services, and platforms.' },
      { type: 'p', text: 'Queue North does not control the privacy, security, content, or business practices of third parties. Review their privacy policies before providing information.' },
    ],
  },
  {
    id: 'changes',
    number: 14,
    title: 'Changes to This Privacy Policy',
    blocks: [
      { type: 'p', text: 'Queue North may update this Privacy Policy to reflect:' },
      {
        type: 'ul',
        items: [
          'Changes to our business.',
          'New products or services.',
          'Changes in technology.',
          'Changes in advertising or data practices.',
          'Changes in service providers.',
          'Legal or regulatory developments.',
        ],
      },
      { type: 'p', text: 'The revised policy will be posted publicly with an updated “Last Updated” date.' },
      { type: 'p', text: 'Material changes may be communicated through additional methods when appropriate or legally required.' },
    ],
  },
  {
    id: 'contact',
    number: 15,
    title: 'Contact Queue North',
    blocks: [
      { type: 'p', text: 'For privacy questions, requests, complaints, corrections, deletion requests, advertising opt-outs, or marketing opt-outs, contact:' },
      { type: 'contactBlock' },
    ],
  },
]
