Queue-North-Website/src/data/services.js

export const services = [
  {
    id: 'unified-communications',
    name: 'Unified Communications',
    shortDesc: 'Modernize your business communications with seamless integration',
    fullDesc: 'Transform your business communications with our comprehensive Unified Communications solutions. We help you integrate voice, video, messaging, and collaboration tools into a single, intuitive platform that works across all your devices and locations.',
    icon: 'message-circle',
    benefits: [
      'Seamless voice, video, and messaging integration',
      'Mobile and desktop app support',
      'Persistent chat and file sharing',
      'Presence indicators for real-time visibility',
    ],
    idealFor: [
      'Remote and hybrid teams',
      'Distributed workforces',
      'Enterprises needing collaboration tools',
      'Businesses with multiple locations',
    ],
  },
  {
    id: 'contact-center',
    name: 'Contact Center',
    shortDesc: 'Deliver exceptional customer experiences with modern contact center solutions',
    fullDesc: 'Create exceptional customer experiences with our contact center solutions. Our cloud-based platforms help you manage customer interactions across phone, email, chat, and social media channels with powerful analytics and workforce management tools.',
    icon: 'users',
    benefits: [
      'Omnichannel customer interactions',
      'Real-time analytics and reporting',
      'AI-powered agent assistance',
      'Scalable cloud infrastructure',
    ],
    idealFor: [
      'Customer service teams',
      'B2C businesses with high volume',
      'Enterprises with 24/7 support needs',
      'Outsourced contact center operations',
    ],
  },
  {
    id: 'managed-support',
    name: 'Managed Support',
    shortDesc: 'Expert IT support with proactive monitoring and rapid response',
    fullDesc: 'Our Managed Support services provide comprehensive IT help desk and infrastructure support. With 24/7 monitoring, rapid response times, and dedicated support engineers, we ensure your technology infrastructure runs smoothly so you can focus on your business.',
    icon: 'life-buoy',
    benefits: [
      '24/7 proactive monitoring',
      'Rapid response SLAs',
      'Dedicated support engineers',
      'Comprehensive IT help desk',
    ],
    idealFor: [
      'Businesses without dedicated IT staff',
      'Small to mid-sized enterprises',
      'Organizations needing extended support',
      'Businesses with critical IT dependencies',
    ],
  },
  {
    id: 'consulting-training',
    name: 'Consulting & Training',
    shortDesc: 'Expert guidance and training for communications and infrastructure',
    fullDesc: 'Our consulting and training services help you make the most of your communications infrastructure. From strategic planning and implementation to hands-on training, we provide the expertise your team needs to succeed.',
    icon: 'graduation-cap',
    benefits: [
      'Strategic technology planning',
      'Implementation and migration support',
      'Hands-on user and admin training',
      'Ongoing consultation and optimization',
    ],
    idealFor: [
      'Organizations undergoing digital transformation',
      'Teams adopting new technologies',
      'Businesses upgrading existing systems',
      'Enterprises needing strategic guidance',
    ],
  },
  {
    id: 'infrastructure-cabling',
    name: 'Infrastructure Cabling',
    shortDesc: 'Professional structured cabling for reliable network performance',
    fullDesc: 'Our infrastructure cabling services ensure your physical network foundation supports current and future needs. We design and install copper and fiber optic cabling systems that provide high-performance, scalable connectivity for your entire organization.',
    icon: 'link',
    benefits: [
      'Cat6/Cat6a and fiber optic installations',
      'Data center cabling solutions',
      'Structured cabling design and documentation',
      'Testing and certification',
    ],
    idealFor: [
      'New construction projects',
      'Network upgrades',
      'Data center installations',
      'Office relocations',
    ],
  },
  {
    id: 'wireless-access',
    name: 'Wireless Access',
    shortDesc: 'Enterprise-grade Wi-Fi solutions for reliable mobile connectivity',
    fullDesc: 'Our wireless access solutions provide robust, high-performance Wi-Fi coverage for your entire facility. From site surveys and design to installation and optimization, we ensure seamless mobile connectivity for employees and guests.',
    icon: 'wifi',
    benefits: [
      'Enterprise Wi-Fi design and deployment',
      'High-density coverage solutions',
      'Guest Wi-Fi with captive portal',
      'Site surveys and optimization',
    ],
    idealFor: [
      'Office buildings and campuses',
      'Retail locations',
      'Healthcare facilities',
      'Manufacturing plants',
    ],
  },
  {
    id: 'local-networking',
    name: 'Local Networking',
    shortDesc: 'Robust local network infrastructure for business-critical operations',
    fullDesc: 'Build a reliable local network infrastructure that supports your business operations. Our networking solutions include routing, switching, firewall configuration, and network segmentation to ensure secure, high-performance connectivity throughout your organization.',
    icon: 'network',
    benefits: [
      'Enterprise-grade routing and switching',
      'Network security and segmentation',
      'Wireless controller management',
      'Network monitoring and maintenance',
    ],
    idealFor: [
      'Businesses with on-premise servers',
      'Multi-location organizations',
      'Enterprises needing network redundancy',
      'Organizations with strict security requirements',
    ],
  },
]