Content: Service descriptions lack ROI metrics, SLAs, and modern keywords #200

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opened 2026-05-29 16:45:56 -05:00 by null · 0 comments

null commented

2026-05-29 16:45:56 -05:00

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Severity: Major

Files: src/data/services.js

Issues:

"8x8 Certified Partner" stated without explaining client benefit
Contact center: overly technical, should lead with outcomes (FCR time, CSAT)
Managed Support: no mention of specific tools, response guarantees, or SLAs
Consulting: "Straightforward guidance" is vague
Infrastructure: "Bad cabling" is amateur term
Networking: "A network that doesn't go down when it matters" too informal
Wi-Fi: "Wi-Fi that just works" — replace with "business-grade Wi-Fi with 99.99% uptime SLA"
Missing modern keywords: no mention of AI, automation, API-first, SASE, zero trust

Fix direction: Add concrete metrics, SLA numbers, and modern enterprise terminology throughout.

**Severity:** Major **Files:** `src/data/services.js` **Issues:** - "8x8 Certified Partner" stated without explaining client benefit - Contact center: overly technical, should lead with outcomes (FCR time, CSAT) - Managed Support: no mention of specific tools, response guarantees, or SLAs - Consulting: "Straightforward guidance" is vague - Infrastructure: "Bad cabling" is amateur term - Networking: "A network that doesn't go down when it matters" too informal - Wi-Fi: "Wi-Fi that just works" — replace with "business-grade Wi-Fi with 99.99% uptime SLA" - Missing modern keywords: no mention of AI, automation, API-first, SASE, zero trust **Fix direction:** Add concrete metrics, SLA numbers, and modern enterprise terminology throughout.